Shipping & Delivery

Germany: from €6.49, free on orders from €45 (after discounts).

International: Switzerland, Norway, Iceland, Canada, Australia, New Zealand, Japan, Singapore, South Korea and Hong Kong. Rates depend on destination and parcel weight.

The exact shipping cost is always shown at checkout before you pay, so there are no surprises from us.

We don't currently ship to other EU countries, the UK or the USA from this website. Customers in the UK and USA can order through our Etsy shop.

Many of our toys are made in small batches, so please allow a little time before your order leaves the studio:

• Ready-made items: dispatched within 1–3 business days
• Handmade items: usually dispatched within 3–5 business days
• Custom orders and larger bundles: the timeframe we agree with you

Business days are Monday to Friday, excluding German public holidays. Around Christmas, markets and holidays things can take a little longer; we'll always say so on the website or let you know by email if your order needs more time.

Once dispatched, DHL's usual delivery times are:

• Germany: 1–3 business days
• Switzerland, Norway and Iceland: around 4–10 business days
• Canada, Asia, Australia and New Zealand: around 7–20 business days

These are estimates, not guarantees. Customs checks, weather, peak seasons and local postal services can cause delays that are outside our control.

Every parcel is tracked. You'll receive your tracking number by email as soon as your order has been dispatched. Tracking can take up to 24 hours to update after the parcel is handed to DHL.

Orders to countries outside the EU may be charged import taxes (such as VAT or GST), customs duties and carrier handling fees when they arrive. These charges are set by the destination country, are not included in our prices or shipping costs, and are paid by the recipient.

We can't influence, predict exactly or refund these charges. For details, please check your national customs or tax authority's website before ordering.

Switzerland: Swiss VAT (8.1%) and a handling fee usually apply once the VAT due is CHF 5 or more, roughly on orders over CHF 62.

We always declare the true value and contents of every parcel. We're not able to mark orders as gifts or declare a lower value.

Please make sure your shipping address is complete and correct, including house number, apartment number and any name on the doorbell or letterbox. Packstation and parcel shop deliveries are possible in Germany when entered correctly.

Need to change your address? Email us as soon as possible. We can usually update it until your parcel has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-shipping. The cost of sending it again is payable by you.

If you're not home, DHL may leave your parcel with a neighbour, at a parcel shop or Packstation, and leave a notice. Uncollected parcels are usually returned to us after 7 days.

If a parcel comes back to us because it wasn't collected or was refused (including because of import charges), we'll get in touch. We can re-send it at your cost, or refund your order according to our returns policy. Any import charges or return fees we're charged may be deducted.

Please check with neighbours, your building's mailroom, any safe place you've agreed with DHL and the DHL notice in your letterbox. Sometimes parcels show as delivered a day early.

If it still hasn't turned up after 2 business days, contact us and we'll open an investigation with DHL straight away and keep you updated.

If tracking hasn't moved for a while, please contact us. We can open a search with DHL once a parcel is overdue: after 5 business days beyond the expected date within Germany, or 15 business days for international parcels.

If DHL confirms the parcel is lost, we'll send a replacement or give you a full refund, whichever you prefer. Handmade replacements may take a few days to make.

We pack everything carefully, but if your parcel or anything inside arrives damaged, please email us within 7 days of delivery with your order number and photos of the item, the packaging and the shipping label. Please keep the packaging until we've sorted it out, as DHL may ask to see it.

We'll arrange a replacement or refund for anything damaged in transit.

If you place more than one order, email us and we'll try to send them together and refund any shipping overpaid. Larger orders may occasionally be sent in more than one parcel at no extra cost to you. Free shipping is based on the order total after discounts.

Our parcels are packed with as little plastic as possible, using recyclable cardboard and paper. Herbs such as catnip and valerian are naturally fragrant, so your parcel may arrive smelling lovely (your cat may notice before you do).